Export Notifications

SyncRange can email you when an export fails or succeeds. Settings are per export and work the same on syncrange.com and in the SyncRange app inside Shopify admin.

What you can be notified about

When an export fails: a real error prevented the run from completing.
When an export succeeds: the run finished and wrote data (or completed with no rows, depending on the source).

Notifications apply to scheduled runs and to manual Run now / once-off runs. You do not need an active recurring schedule for alerts to send.

Plan-limit skips (for example monthly row usage) are separate from failures. They show differently in run history and use their own email, sent at most once per team per calendar month. See View exporter logs.

Open notification settings

On syncrange.com

Open the Export Builder and open the export (or its schedule row).
Click the bell icon next to the export.
Choose when to notify, who should receive email, then Update and close.

In Shopify admin

Open Apps → SyncRange, then open an export under Exports.
Click the bell icon in the export header.
Set the same options as on syncrange.com, then Update and close.

Settings are shared for that export whether you change them in Shopify or on syncrange.com. See SyncRange in Shopify Admin.

Recipients

Team members

Choose which people on your SyncRange team receive emails for this export. If notifications are on and you have not picked anyone yet, SyncRange defaults to you.

External emails

You can add addresses outside your team (for example a client or agency inbox). Rules:

Enter a valid email address.
External addresses must confirm via a link in email before they receive alerts.
There is a limit on how many external addresses you can add per export.
Saving settings again does not resend a confirmation while an address is still pending.
If the address belongs to a team member, SyncRange treats it as a team recipient instead.

High-frequency success emails

If an export runs more than once an hour (for example every 15 or 30 minutes) and success notifications are on, SyncRange groups successful runs into a summary email (at most about once per hour) instead of emailing after every run. Failure alerts are still sent for individual failures, subject to normal rate limits.

Turn notifications off

Open the bell settings for the export and clear both When an export fails and When an export succeeds, then Update and close. The bell icon appears quieter when no notification types are active.

Troubleshooting

Issue	What to check
No email after a failed or successful run	Confirm the matching toggle is on, recipients are selected or confirmed, and check spam. Plan-limit skips use a different email than failures.
External address still pending	Open the confirmation email and use the link. Saving the modal again will not resend while status is pending.
Cannot add an external email	Use a valid address format. You may have reached the per-export external limit, or the address may already be listed.
Settings look outdated after save	Close and reopen the bell modal. SyncRange reloads the latest settings each time you open it.